E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies.

Thursday, February 12, 2009
The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysia Government.E-government is one of the seven flagship applications introduced in MSC. Under the e-government flagship, seven main projects were identified to be the core of the e-government applications.The e-government initiative launched the country into the Information Age. It will improve the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility, and quality of interactions with citizens and businesses.

Malaysia government website (www.gov.my ) allow user to download various kind of form for any government department application, quick link such as government news, jobs, complaint, weather, policy feedback and many others, resource centre and polling center. This website has dual language such as Bahasa Malaysia and English, so user can choose for the language. There are 4 types of E-government services which are Government-to-Citizen (G2C), Government-to-Business (G2B), Government-to-Employee (G2E), and Government-to-Government (G2G).

According to the survey which done by Brown University on Rhode Island, United State, on international e-government ranking list, Malaysia is in the ranking of 25. Malaysia government has successfully implement the e-government. One of the most successful application are e-filling.E-filling is a method of filing of all income documents of tax payer in Malaysia, that uses an electronic format rather than a traditional paper format, from office or home through Internet. To use this services, taxpayers need to make a tax registration. Malaysia's Inland Revenue Board (IRB) will send the PIN for online tax registration through mail to the taxpayers.

The e-government projects are:
1. Project Monitoring System (PMS)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labor Exchange (ELX)
7. E-Syariah

CITIZEN’S ADOPTION STRATEGIES:
1.Provide websites with multiple language version.
2.Increase awareness through TV and radio advertisements, and organising workshops at shopping malls.
3.Provide consultation services on how to use those services.
4.Simplify procedures needed to access to the e-government services.


0 comments:

Post a Comment